Shipping Policy 

Bolsnik E-Commerce ("we") is the operator of https://bolsnik.com ("Website"). By placing an order through this Website, you agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

1 General

• All orders are subject to stock availability. We maintain accurate stock levels on our website, but discrepancies may occasionally occur.

• If an item becomes unavailable after purchase, we will ship the available items and contact you to choose between:

  • Waiting for restock, or

  • Receiving a refund for the unavailable item.

• We offer free worldwide shipping, except for countries where carriers are unable to deliver. If you are unsure whether we can ship to your country, please contact support@bolsnik.com before placing your order.

2 Processing and Delivery Time

• Order processing time: 1–4 business days after payment confirmation.

• The total delivery time, from the start of processing to arrival at the destination, may take up to 14 business days.

• Your tracking number will be sent to the email used at checkout.

• The delivery times below are estimates in business days and may vary due to customs clearance, local carrier delays, holidays, weather conditions, or other factors beyond our control.

Estimated Delivery Times

• UK & Ireland: 3–7 business days

• Europe: 3–7 business days

• United States: 3–7 business days

• Rest of the World: 3–12 business days

Note: Delivery estimates shown on the product page may vary slightly depending on destination and carrier availability.

2.1 Shipping Costs

• Shipping fees are calculated at checkout based on weight, dimensions, and destination.

• We currently operate a flat-rate policy, and most destinations qualify for free shipping.

• Free shipping applies to: UK & Ireland, Europe, United States, Rest of the World (when available).

• In addition to free shipping, we offer an optional Shipping Protection service for enhanced protection during transit.

• The shipping cost displayed at checkout is the final amount charged.

3 Returns & Refunds

We accept returns in the following cases:

Right of Withdrawal / 14 Days (EU consumer law)

• You can return the product for any reason within 14 calendar days after receiving it.

• The product must be in its original condition, unused, with all packaging and accessories.

• Return shipping costs are the customer’s responsibility, except in cases of defective, incorrect, or damaged items.

Defective, Incorrect, Damaged, or Lost Shipments

• Return shipping costs are covered by us.

• Orders will be replaced or refunded after inspection of the returned item.

How to Request a Return:

• Send an email to support@bolsnik.com including:

  • Order number

  • Reason for return

  • Photos of the product (if applicable)

• After approval, you will receive detailed instructions for returning your item.

Refund Timing:

• Refunds will be processed within 7–10 business days after we receive and inspect the returned item.

• Refunds will be issued to the same payment method used for the purchase.

• Shipping costs are non-refundable, unless the product is defective or damaged.

Note: Customized or promotional products cannot be returned except if defective or sent incorrectly.

4 Delivery Address & Stock

• We cannot modify the delivery address after the order has been placed. Please ensure all details are correct at checkout.

• If an item becomes unavailable, it will be refunded and the remaining items will be shipped normally.

• If delivery exceeds 30 business days, please contact us with your order number so we can investigate with the carrier and notify you promptly.

5 Order Tracking

• Once your order ships, you will receive a tracking number via email.

• Tracking updates may take 24–72 hours to appear, depending on the carrier.

6 Parcels in Transit

We are not responsible for:

• Packages marked as delivered but not received

• Misdelivery due to incorrect shipping details provided by the customer

• Lost or stolen parcels after confirmed delivery

In such cases, customers must file a claim with the local carrier.

7 Duties & Taxes

• Sales tax: Included in the price displayed on our website (when applicable).

• Import duties: May apply depending on the country; these charges are the customer’s responsibility.

8 Order Cancellations

• Cancellations are accepted only if the order has not yet been processed.

9 Damaged or Lost Parcels

• Damaged in transit: Refund or replacement will be issued once confirmed by the carrier.

• Lost in transit: Refund or replacement will be issued once confirmed by the carrier.

10 Customer Service

• For any questions or assistance, please contact:
  Email: support@bolsnik.com.

Last updated: 19 November 2025