Return and Refund Policy
At Bolsnik, your satisfaction is our priority. This policy is designed to ensure a safe, transparent experience in accordance with European Union consumer protection law.
1. Return Period
a) Right of Withdrawal
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You may cancel your purchase within 14 calendar days of receiving the product, in accordance with EU consumer law.
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The product must be returned in original condition, without excessive use, and with all tags and packaging intact.
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Return shipping costs are the responsibility of the customer, except in cases of defective or incorrectly sent items.
b) Defective or Damaged Products
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If the product is defective or arrives damaged, please contact us immediately after receipt.
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We will provide instructions for repair, replacement, or return at no additional cost to you.
c) Customized or Promotional Products
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Customized or promotional items cannot be returned, except in cases of defect or shipping errors.
2. Return Process
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Email support@bolsnik.com with:
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Order number
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Reason for return
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Photos of the product (if applicable)
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Wait for instructions on how to return the item.
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Once we receive and inspect the product, we will process your exchange or refund.
3. Refund
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Refunds will be processed within 7 to 10 business days after receiving and inspecting the returned product.
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The refund will be issued to the same payment method used for the purchase.
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Shipping costs are non-refundable, except in cases of defective or damaged products.
4. Contact
For questions, support, or further information, please contact:
Email: support@bolsnik.com